Returns & Exchanges
At Planet of the Vapes, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return policy for unused electronics and a comprehensive warranty for defective devices. Please ensure all original packaging and components are included to facilitate a smooth return or exchange process.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.
Package Your Device
Securely pack the electronic device in its original manufacturer packaging, including all cables, manuals, and accessories to avoid restocking fees.
Ship to Our Facility
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number.
Inspection and Refund
Once our technicians verify the condition of the electronic components, your refund or exchange will be processed within 3-5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing