Frequently Asked Questions

Everything you need to know about your vaping journey.

How long does shipping typically take?

Orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout for faster delivery.

What is your return policy for vaporizers?

We offer a 14-day return policy on unused and unopened electronics. Due to hygiene standards, used devices cannot be returned unless they are found to be defective.

Are your products covered by a warranty?

Yes, all our electronic devices come with a manufacturer's warranty. We also provide a 90-day store warranty to ensure your device is free from defects.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), as well as secure digital payment options like Sezzle for interest-free installments.

Do you require age verification for purchases?

Yes, in compliance with federal law, all customers must be of legal smoking age in their jurisdiction. We use a secure third-party service to verify age during checkout.

How do I know if my device is authentic?

Planet of the Vapes only sources products directly from manufacturers. Every device includes a unique serial number and authenticity code that can be verified on the brand's official website.